Frequently Asked Questions (FAQs)

Please see below some general FAQs for the Health Data Portal

Question:      Does the Health Data Portal time out if not in use?

Answer:          Yes, the Portal will time out if left inactive for more than 30 minutes. You will be given a warning message as the time out approaches.


Question:       Is there a limit to how many users can access the Portal?

Answer:          The Portal does not limit the number of users. Each organisation is responsible for managing which of its staff have access to the Portal.


Question:       Is Portal support available online?

Answer:          Yes. The Portal contains online help, available on each screen of the Portal . User guides, Quick Reference Guides  and elearning videos have also been developed and can be accessed here.


Use the links below to view additional FAQs for specific topics and uses of the Portal you may be interested in.